Many sales organizations have excellent sales training programs but are lost when it comes to phone skills training. In direct sales, especially, the sale doesn't start without the appointment setting phone call. This program is designed for trainers and managers to help them organize and implement an effective appointment-setting program.

• Three hour seminar

• Key elements of effective learning

• Components of good training

• Elements of successful appointment-setting by phone

• What sales organizations need

• Teaching basic phone skills

• "Call reluctance" issues

• Understanding phone interaction

• Structure of a script

• Handling responses

• Using role plays

• How to coach

• Problems common to sales people