Most people learn through "multiple media" training. ConsulTel, Inc. offers an on-site program for insurance agencies that offers an opportunity for a classroom learning experience, a role playing workshop and, most importantly, a hands-on coaching session. Long term results from this program have been extremely positive.

• Morning Seminar on basic appointment setting skills

• Afternoon Workshop with writing and role playing of personalized scripts

• Phone coaching sessions both evening and daytime with participants on the phone with their own prospects.

• Effective structure for personalized script writing

• Techniques for handling questions

• Strategies for quick, intelligent responses to objections

• Discussion of resistance to phoning and overcoming it

• Diagnostic statistical system

• Important philosophies for understanding phone calls

• Discerning sales skills from phone skills

• Marketing methods that result in more phone calls