Three hour seminar: classroom teaching of all-important phone techniques related to appointment setting.

Three hour workshop: role playing and group participation to practice the aforementioned techniques.

Three hour coaching sessions: sales staff phone actual prospects and instructor coaches one-on-one.

Controlling the three areas of preparedness: physical, mental and verbal.

Keeping meaningful statistics that are diagnostic and helpful in determining problem areas.

Improving voice quality - specifically: pitch, tone, speed and volume - to enhance results over the phone.

Effective script writing - giving prospects a compelling reason to meet with you and hear your story.

Simplified response handling - answering questions and objections in a fashion that improves rapport and increases the likelihood of an appointment.