Our culture has changed dramatically regarding the telephone and its various uses. Many salespeople are still following the same rules for the appointment setting phone call. This tape addresses the changes that today's insurance sales manager and trainer must acknowledge and incorporate into their phone teaching and coaching system. Specific ideas on how to train, supervise, motivate and encourage agents are discussed. For any manager or trainer who has not thought about how things have changed and how they are adjusting to these changes, this tape is important!

90 minute tape